Where do I find my platform's exact steps?

Pick your platform at the top of this page. Each guide shows every way to redeem on that platform, with a picture of each step.

Is it normal that I need to sign in before redeeming?

Yes. A key redeems onto whichever account is signed in at that moment, so check you're on the right one first, especially if you share a device.

My key still doesn't work after following these steps. What now?

See [My game key isn't working](/help/activation/my-game-key-isnt-working) for the next steps, including how to file a buyer protection claim if the key can't be used.

How do I activate a game key?

Every game key activates the same basic way: open the platform the key is for, find its redeem option, and paste the key exactly as it arrived. Each platform has its own guide, with every way to redeem, a picture of each step, and fixes for its error messages.

Pick your platform: Steam · Xbox · PlayStation · Nintendo · Epic Games · GOG · Ubisoft · EA app · Battle.net · Rockstar

Before you start

Check which platform the key is for. The tags under the game's name on its product page show it.
Check the key's region against your platform account's country. A key for another region usually can't be used, and many platforms won't let you change your account's region to fit a key.
Sign in with the account you want the game on. A redeemed key stays on that account.
For DLC or an add-on, the base game must be on the same account.
Ubisoft and Rockstar keys need a Windows PC to install and play.

1
Open the email for your order. Its subject starts with "Your Andalu order" and your order number, like #42101.
2
Select Get your order, and copy your key from the page it opens. If the email shows the key itself, under Your key, copy it from there.
3
Open the platform the key is for, on its website or in its app, and sign in.
4
Find its redeem option. It's usually called Redeem Code, Activate a Product or something similar. Your platform's guide shows exactly where.
5
Paste the key. Pasting is safer than typing, because one wrong character gets it rejected.
6
Check that the game shown is the one you bought, then confirm.
7
Find the game in your library, download it, and play.

Troubleshooting

What you see	What it means	What to do
The platform says the key isn't valid	A typing mistake, or a space copied along with the key	Copy the key from your order again and paste it without spaces
The platform says the key was already used	It was redeemed before, on this or another of your accounts	Check each account you use on that platform. If it isn't there, contact us
The platform doesn't recognize the key at all	You're on the wrong platform	Check the platform on your order, then follow that platform's guide
The platform says the key isn't available in your country or region	Your account's region doesn't match the key's region	Don't retry. See What is region lock? and contact us
The add-on won't work	The base game isn't on the same account	Add the base game to the same account first

Frequently asked questions

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Still stuck?

Contact us with your order number and the exact message you see, word for word, including any error code. We reply by email, usually within a day. If the key can't be used, buyer protection covers you for 24 hours after delivery.

Contact support