Terms of service

These terms apply when you use andalu.com and when you buy from Andalu. Andalu sells digital game keys and travel eSIM data, and is the seller of every order. Andalu is operated by ZeroOne eCommerce Co., a Delaware company, whose address is 4300 Cliffside Drive, La Crosse, WI 54601, United States. By placing an order, you agree to these terms. If you don't agree, please don't buy.

You don't need an account to buy. An account is optional: you sign in with your email address and a code we email you. It shows the orders sent to that email. You can delete it at any time. Andalu has no membership plans. Each order is tied to the email address and mobile number you give at checkout, with or without an account.

You must be at least 18, or the age of majority where you live, to buy on Andalu. Every listing names the platform, region and edition of the key. Check them before you buy. A key works only on its own platform, and a region-locked key works only on an account in that region. Game orders have a minimum of €2.00. You can buy up to 10 of each item, and up to 10 items in all, per order.

Every price on Andalu is all-in: the price you see includes currency conversion and payment processing, so nothing is added at checkout. Game orders are charged in the currency shown at checkout when that day's exchange rate is available. If it isn't, we charge in euros (EUR) instead. We can charge in EUR, USD, GBP, TRY, JPY, BRL, INR, PLN. A single eSIM plan bought from its own page, and donations, are charged in US dollars (USD). Stripe's payment page shows the exact amount and currency before you pay. Your bank may add its own fee for a payment in another currency.

You pay through Stripe, our payment provider. You must be allowed to use the payment method you pay with. Card payments appear on your statement with ANDALU.COM in the description. To protect buyers from stolen cards: - We confirm your mobile number with a text code before you pay. Internet and virtual numbers can't be used to buy. - Your bank may ask you to confirm the payment. - We may hold an order for review before we deliver it. - We may cancel an order and refund it in full if we suspect fraud. - If a payment is reported as fraud, we refund it and may block the card, email address and IP address from future orders. Donations don't need a text code.

Your order is delivered digitally. After your payment clears, we email your key or eSIM to the address you gave at checkout, and your order page shows the order's progress. An order held for review is delivered only once the review clears it. Otherwise we cancel it and refund you in full. Check your spam folder if the email doesn't arrive, and keep a copy of your key. Redeem it soon: buyer protection covers a problem you report within 24 hours of delivery.

Buyer protection covers a key or eSIM that doesn't work, never arrives, or doesn't match your order. Report it within 24 hours of delivery. Support checks your order and decides whether to replace it or refund you. Filing a claim is free. Changing your mind about something that works as described isn't covered. You can still send a refund request, and support reviews it. Install and start using an eSIM within 90 days of purchase. An unused eSIM expires after that and can't be refunded. Our Refund Policy has the full rules.

Game keys are licensed by their publishers. When you redeem a key, the platform's and the publisher's own terms apply to the game. A key can be redeemed once. After that it belongs to the account that redeemed it.

Don't misuse Andalu. That means no automated buying, no testing payment cards and no attempts to get around our fraud checks. We may refuse or cancel an order that breaks these terms, and refund it. The Andalu name, logo and site design belong to us. Game names and artwork belong to their publishers.

Nothing in these terms limits the rights you have by law as a consumer. Where the law allows, our liability for an order is limited to the amount you paid for it.

We may update these terms. The date at the top of this page shows the latest version. The terms in force when you placed an order apply to that order.

Use the contact form. We reply by email, usually within a day. Our contact address of record is support@andalu.com. Andalu is operated by ZeroOne eCommerce Co., a Delaware company, whose address is 4300 Cliffside Drive, La Crosse, WI 54601, United States.