Before you buy
How to choose the right product, region, platform and price, and check it will work for you.
How long will it take to get what I bought?
Instant delivery: your key arrives by email, and your order page shows its progress. An eSIM is a QR code in the email we send, with your order page showing its progress. The order confirmation page opens after you pay and shows where your order is, never the key or QR code itself. Keep the email we send: it's your copy.
Is it safe to buy from Andalu?
Yes. Andalu sells every product on the site itself, and each listing states its platform and region before you pay. The price you see is the price you pay. Your card details go to Stripe, not to us. If a key doesn't work, buyer protection gets you a replacement or a refund.
How do I know if a game key will work for me before I buy it?
Every game on Andalu states the platform and region its key works on, under the title and in the buy box. Tell us your platform and region once, at the top of any page, and each key then says whether it activates on your account before you buy.
Do I need to create an account to buy?
No. An account is optional, and you can always check out as a guest. At checkout you give your email, your name, your mobile number and your country, and you confirm the number with a code we text you. After you pay, your key or eSIM arrives by email, and your order page shows the order's progress.
How do I contact support?
You contact us on the Contact us form: choose the category that fits, enter your email, say what happened, add your order number and select **Submit ticket**. We reply by email within 48 hours. For a key that doesn't work, never arrived or is for the wrong region, choose **Buyer protection claim**: that files your claim.
How does buying on Andalu work?
You find a game, check that its key works on your account, add it to your cart, and pay at one checkout. You don't need an account. Your key arrives by email, and your order confirmation page shows the order's progress until it's delivered. The price you see is the price you pay.
What if I bought the wrong thing?
Contact us before you redeem it. If the key doesn't match what the product page said, that's a fault: file a buyer protection claim within 24 hours of delivery. If it matches the page but isn't what you wanted, it's a mistake rather than a fault: don't redeem it, and send a **Refund request**. Support reviews it, and a refund isn't guaranteed.
What currency are prices shown in?
Prices show in the currency you pick at the top of any page: EUR, USD, GBP, TRY, JPY, BRL, INR, PLN. Until you pick one, you see your country's currency when it's on that list, and euros when it isn't. Prices convert at a daily market reference rate, and checkout charges you in the currency you see whenever that day's rate is available.