Who am I buying from?

Andalu. There are no other sellers on the site, and every product page says **Sold and delivered by Andalu**. See [Who sells the products on Andalu?](/help/trust-security/who-sells-on-andalu)

Yes. You enter your card details on Stripe's secure payment page, so they never pass through Andalu. See [Is my payment information safe on Andalu?](/help/trust-security/is-my-payment-information-safe)

What if my key doesn't work?

Stop trying it and contact us with your order number. Buyer protection covers you for 24 hours after delivery: a key that doesn't arrive, doesn't work or doesn't match its listing is replaced or refunded, with no claim fee. See [How does Andalu protect me?](/help/trust-security/how-does-andalu-protect-me)

Why are prices lower than the platform's own store?

Andalu shows one all-in item price, with payment processing included. See [Why are Andalu's prices lower?](/help/trust-security/why-are-andalu-prices-lower)

Someone told me to buy a key and send them the code. Is that safe?

No. It's a scam: no real tax office, bank, tech support team or prize draw takes payment in game keys or gift cards. Don't reveal or share the code, and contact us with your order number. See [Someone asked me to pay with a game key or gift card. Is it a scam?](/help/trust-security/gift-card-and-game-key-scams)

Do I need an account?

No. You check out with your email address, name, phone number and country. There's no Andalu account to create.

Is it safe to buy from Andalu?

Yes. Andalu sells every product on the site itself, and each listing states its platform and region before you pay. The price you see is the price you pay. Your card details go to Stripe, not to us. If a key doesn't work, buyer protection gets you a replacement or a refund.

Checkout guards against fraud too. Every buyer confirms their mobile number with a text code before paying, your bank may ask you to confirm the payment, and some orders are checked before we deliver them.

The one thing only you can check is that a key matches your account. The steps below take a minute, and you only set your region once.

1
At the top of any page, select Set region.
2
Under Shopping for, choose your country in Add a region.
- Buying for a console or a launcher? Select it under Platforms too, so the check covers the platform as well.
3
Open the game's page.
4
Under the price and version, find Activates on your account.
- It says Won't activate on your account instead? That key is for another region or platform. Select Change to pick another version, or don't buy it.

Buying an eSIM? It's chosen by where you're going, not by an account. Check your phone instead: see Is my phone compatible with an eSIM?

Troubleshooting

What you see	What it means	What to do
"Set your region to check this key works for you"	You haven't set a region yet	Select Set region at the top of the page and choose your country
"Won't activate on your account: this key is Europe only" (or another region)	The key is for a region your account isn't in	Select Change and pick the version for your region
"Steam keys only, and your account is set to Xbox" (or other platforms)	The key is for a different platform than yours	Select Change and pick the version for your platform
"Region not stated, check before buying"	The listing doesn't say which region the key is for	Ask us before you buy
A box titled "This key won't activate on your account" opens when you buy	You're buying a key for a region your account isn't in	Select Cancel, unless the key is for someone with an account in that region

Frequently asked questions

Still stuck?

Not sure a key will work for you? Contact us before you buy. Already bought one that doesn't work? Contact us with your order number and the exact message you see, word for word, including any error code. We reply by email, usually within a day. If the key can't be used, buyer protection covers you for 24 hours after delivery.

Contact support