Does Andalu see or store my card number?

No. You enter it on Stripe's page, and Stripe handles it. Andalu never receives your full card number or your card's security code.

What does Andalu keep about me?

What you give at checkout: your email, name, mobile number and country, and what you bought, so we can deliver your order and help if something goes wrong.

Why do I have to confirm my phone number?

It keeps stolen cards off Andalu. You confirm your mobile number with a text code before you pay, and once your device is confirmed, it stays confirmed on that device for 7 days. Internet and virtual numbers can't be used.

Are Apple Pay and Google Pay safer than typing my card?

They pay with a card saved on your device, and your device confirms it's you, so your card number isn't typed at all. Card, Apple Pay and Google Pay all go through Stripe's payment page either way.

Is paying by bank or crypto safer?

It's different rather than safer. With a bank method like iDEAL or BLIK, or with cryptocurrency, you approve the payment in your own bank or wallet app, so no card details are involved.

Is entering my card details on Andalu safe?

Yes. You never type your card into Andalu. When you select Pay, a secure payment page from Stripe, our payment processor, opens, and you enter your card there. Stripe handles your card and its security checks, and Andalu never sees or stores your full card number. Your bank may also ask you to confirm the payment.

Before you start

Andalu's own pages never ask for your card number. Only the payment page that opens when you select Pay does.
Have your mobile phone with you. Checkout texts it a code before you pay, and your bank may ask you to approve the payment on it.

1
At checkout, check Secured by Stripe under the Pay button.
2
Select Pay. Stripe's payment page opens in the same tab.
3
Enter your card details there, or use Apple Pay, Google Pay or your bank's app if you picked one of those.
4
If your bank asks you to confirm the payment, confirm it in its app or with the code it texts you. It's a check that the payment is really yours.

Confirm it works

The card form is on the payment page that opened from Pay, not on an Andalu page.
After you pay, you come back to your Andalu order confirmation page.

Troubleshooting

What you see	What it means	What to do
A page asks for your card number but you didn't reach it by selecting Pay at Andalu checkout	It isn't Andalu's payment page	Don't enter your card. Contact us with a screenshot
Someone asks you for the code your bank or Andalu texted you	Those codes are only for you to type yourself	Don't share it. Contact us
A card payment with ANDALU.COM in its description that you don't recognize	Your card may have been used without you	Tell your bank straight away, then contact us with the date and amount
Your bank asks you to confirm a payment you didn't make	Someone may be trying to use your card	Don't confirm it. Tell your bank

Frequently asked questions

Still stuck?

Contact us with your order number and the exact message you see, word for word, including any error code. We reply by email, usually within a day.

Contact support