What exchange rate do you use?

A daily market reference rate. Checkout shows your total in your currency with its euro equivalent before you pay, so you always know what you're charged.

Is there a cost to paying in my own currency?

It's already in the price. Any cost of converting your payment is covered by the price you see, and nothing is added at checkout.

Can I pay for games and an eSIM together in my currency?

Yes. Everything in your cart is totalled in the currency you picked, and you pay once.

Will a price in my currency change from day to day?

A little. Converted prices follow each day's rate. The total at checkout is the price for that day, and nothing changes after you pay.

Can I pay in a currency other than euros?

Yes. Pick your currency at the top of any page, and checkout charges you in it whenever that day's exchange rate is available. You can pay in EUR, USD, GBP, TRY, JPY, BRL, INR, PLN. Prices convert at a daily market reference rate, the cost of converting is already inside the price, and checkout names the currency before you pay.

Before you start

The currencies you can pay in are EUR, USD, GBP, TRY, JPY, BRL, INR, PLN. If yours isn't one of them, pay in the one your card or bank handles best.
Some payment methods only take one currency. For example, Cryptocurrency only takes US dollars. See What payment methods does Andalu accept?

1
Select the pill at the top right of any page. It ends with the currency you're seeing, like EUR.
2
Under Currency, select the currency you want to pay in, like GBP.
3
Go to checkout as usual. Under the total, check the line that starts Charged in GBP. It also shows the total in euros and the rate used.
4
Select Pay, and check the amount and currency on the payment page before you confirm.

Confirm it works

The total and the Pay button show your currency.
The note under the payment methods names your currency, like Charged in GBP.
The payment page shows the same amount in the same currency.

Troubleshooting

What you see	What it means	What to do
Rates unavailable, showing EUR.	That day's exchange rate couldn't be loaded	Prices and your order stay in euros. Try again later if you'd rather pay in your currency
The payment page shows euros, not the currency you picked	The exchange rate couldn't be read when you selected Pay, so the order was set up in euros	Check the amount before you pay, or go back and try again later
A payment method you expected is missing	That method only takes one currency	Switch to the currency it takes, or pick another method. See What payment methods does Andalu accept?
That payment method is not available in GBP right now. Pick another. (or another currency)	The payment network wouldn't take that method in this currency	Select another method and try again
Your bank statement shows a fee on top	Your bank charges for payments in a currency other than your card's	Pay in your card's own currency when it's on the list. Your bank's fees are set by your bank

Frequently asked questions

Still stuck?

Contact us with your order number and the exact message you see, word for word, including any error code. We reply by email, usually within a day.

Contact support