Why does my PlayStation Network account region matter for key activation?
Every PlayStation code belongs to one store region, and PlayStation only redeems it on an account from that region. Your account's country or region is set when you create it and can't be changed later. So check your account's region against the region on the product page before you buy.
Before you start
Know which PlayStation account you'll redeem on. The region belongs to the account, so each account on a console can have its own.
Have the game's page on Andalu open, to compare.
Check your region on the PlayStation Store website
- 1
Go to the PlayStation Store website and sign in.
- 2
Select your profile picture at the top of the page.
- 3
Select Storefront Country. It shows your account's country or region.
Illustration drawn from the platform's own guide · see the original
Check your region in the PlayStation App
PlayStation's own guide: Check your account's country/region.
- 1
Open the PlayStation App and go to the Play screen.
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Select the settings icon.
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Scroll down and select Account Information.
Illustration drawn from the platform's own guide · see the original - 4
Select Edit under Residential Address. Your country or region is part of that address.
Compare it with the product page
- 1
Open the game's page on Andalu.
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Scroll to How activation works. A code for one region says which accounts it works on: "This key activates only on a PlayStation account set to Europe."
- 3
Buy only the version for your account's region. Select Change in the buy box to see the regions we have.
Troubleshooting
| What you see | What it means | What to do |
|---|---|---|
WS-45480-1: "The voucher code you entered isn't valid, as the country / region on PlayStation® doesn't match the country / region of the code number." | The code is for another region than your account | Don't retry. Contact us with your order number. PlayStation's row |
E-82000134: "This product or content is not available for your account's country/region." | A region mismatch | Don't retry. Contact us with your order number. PlayStation's row |
WC-40371-5: "The voucher code you entered isn't valid." | A typing mistake, or a code for another region | Copy the code from your order and paste it. If it still fails, check the regions match, then contact us. PlayStation's row |
A code worked on a friend's account but not on yours | Each account has its own region | Check your own account's region, as above |
An add-on won't work with your game on disc | PlayStation says an add-on can't be used with a disc game from another country or region | Check the small print on the back of the game box for its region. Contact us with your order number |
You bought a code for another region | It won't redeem on your account, and retrying won't change that | Don't redeem it or keep trying. See wrong platform or region |
Frequently asked questions
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Still stuck?
Contact us with your order number and the exact message you see, word for word, including any error code. We reply by email, usually within a day.