Will I be charged again when my data runs out?

No. Each plan is paid once. Nothing renews and nothing is charged unless you buy a new plan yourself.

Can I add more data to the same eSIM?

No. Buy a new plan for your destination on the [eSIM page](/esim). It comes as a new eSIM with its own QR code, and you install it the same way.

Should I delete the eSIM when the plan ends?

You can, once its data and days are used up: remove it in your phone's SIM settings. Don't delete it while it still has data or days left, because a deleted eSIM can't always be added back.

Do I need to do anything before the plan ends?

No. It simply stops. If you're still traveling and need data, buy a new plan before the old one runs out.

What happens when my data runs out or the plan expires?

When your plan's data is used up, or its days end, mobile data on your eSIM stops. You're never charged again automatically: each plan is a one-time payment, not a subscription. A daily plan works differently: once you've used a day's allowance, it slows down until the next day's allowance starts. For more data, buy a new plan.

When your trip is over, switch mobile data back to your home SIM so you have data at home again: choose your home line in the same setting you used for the eSIM on iPhone, Pixel or Samsung.

Troubleshooting

What you see	What it means	What to do
Pages and apps stop loading on the eSIM partway through your trip	The data is used up, or the plan's days have ended	Check what you've used with how to check your remaining data, then buy a new plan if you need more
A daily plan is very slow for the rest of the day	You've used that day's allowance, so the speed is reduced until it renews	Wait for the next day's allowance, or use Wi-Fi
Data stopped, but your phone's count is below your plan's size	The network's count can differ a little from your phone's	Contact us if the gap is large
Your home SIM has no data after the trip	Your phone still uses the eSIM for mobile data	Choose your home line for mobile data, and turn your home line back on if you turned it off

Frequently asked questions

Shop eSIM data

Still stuck?

Contact us with your order number and the exact message you see, word for word, including any error code. We reply by email, usually within a day.

No order number? Include the email address you paid with and your eSIM's ICCID. It's in your eSIM email, and in your phone's settings: Settings > General > About on an iPhone, or Settings > About phone > SIM status on Android. Contact us about an eSIM.

Contact support