Will my regular number still get calls and texts?

Yes, while your regular SIM's line stays on. Your home carrier may charge for calls and texts abroad, so check its roaming rates before you go.

Will I be charged twice for data?

Not if your eSIM is the line for mobile data. To be sure your home carrier doesn't charge you for data abroad, turn off data roaming on your home SIM and keep it on for the eSIM only.

Do I need to take out my regular SIM?

No. The eSIM is built into your phone, so your SIM card stays where it is. Nothing about your number, contacts or messages changes.

Can I turn my home line off while I travel?

Yes. Your phone can run on the eSIM on its own. You won't get calls or texts to your number while the home line is off, so turn it back on when you want them. On an iPhone, FaceTime and iMessage keep working for your home number over data.

Can I have two eSIMs at once?

On many phones, yes: iPhone 13 and later can use two eSIMs, and so can Pixel 7 and later when the carrier allows it. The same rule applies: one line is used for mobile data at a time.

Can I use my eSIM alongside my regular SIM?

Yes. On a phone that supports eSIM, your Andalu eSIM runs alongside your regular SIM. This is called dual SIM. Your number stays on your regular SIM for calls and texts, and you choose the eSIM as the line for mobile data. Your phone uses one line for mobile data at a time, so that one setting decides which plan you use.

Choose the eSIM for mobile data, and turn on data roaming for it, on iPhone, Pixel or Samsung.

Before you start

Your phone must be unlocked to use an eSIM from another provider. On an iPhone, open Settings, tap General, then About: No SIM Restrictions next to Carrier Lock means it's unlocked. More in is my phone eSIM compatible?

Frequently asked questions

Shop eSIM data

Still stuck?

Contact us with your order number and the exact message you see, word for word, including any error code. We reply by email, usually within a day.

No order number? Include the email address you paid with and your eSIM's ICCID. It's in your eSIM email, and in your phone's settings: Settings > General > About on an iPhone, or Settings > About phone > SIM status on Android. Contact us about an eSIM.

Contact support