Where can I see my past orders and receipts?
Sign in to your account to see every order sent to your email address, newest first: the order number, the date, what you bought, the total and where it is now. Select an order to see its receipt and its status. Orders you placed as a guest show up too, as long as they went to the same email.
Your keys and eSIMs are never shown in your account. For your security they only ever arrive by email, and each order has an Open your email button that opens your inbox already searched for that order.
Before you start
The email address your orders were sent to.
- 1
Sign in with that email and the code we send you. See How do I sign in to my Andalu account?
- 2
Select Your orders.
- 3
Select an order to see its receipt and status.
- 4
To get to your key or eSIM, select Open your email on the order, or search your inbox for your order number, like #42101.
Frequently asked questions
Still stuck?
An order is missing: it was probably sent to another email address. Sign in with that address instead.
Can't find the delivery email: check spam and promotions, then select Lost your order email? Get it again on the contact page.