Our return policy is designed to ensure customer satisfaction. Here’s what you need to know:

eSIM Purchases: Due to the nature of digital products, all eSIM sales are final and non-refundable once the eSIM has been delivered and activated. However, if you experience any technical issues or if the eSIM is not working as expected, please contact our support team at support@andalu.com. We will work with you to troubleshoot the issue and provide a solution.

Refund Eligibility: If the eSIM has not been delivered or activated, you may be eligible for a refund. Please contact our support team within 14 days of your purchase to request a refund.

Exchanges: If you purchased the wrong eSIM or need to switch to a different plan, please reach out to our support team. We can help you with an exchange, provided the eSIM has not been activated.

Customer Support: Our goal is to ensure you have a smooth experience. If you have any concerns or issues with your eSIM, don’t hesitate to reach out to us at support@andalu.com. We are here to help and will do our best to resolve any issues.

Please note that all refund and exchange requests are subject to review and approval by our customer service team.

Frequently Asked Questions

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