Privacy policy

Introduction

Hawana LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy ("Policy") outlines how we collect, use, disclose, retain, and protect your personal information when you visit our website or use our services (the "Platform"). By accessing or using our Platform, you agree to the terms of this Policy.

1. Information We Collect

1.1 Personal Information
We collect personal information that you provide directly to us when you register for an account, make a purchase, donate, or interact with our Platform. This information may include your name, email address, billing information, payment details, and other contact information. Payment information is processed securely through Shopify Pay.

1.2 Automatically Collected Information
We automatically collect certain information when you access or use our Platform. This may include your IP address, device type, browser type, operating system, pages visited, time spent on the Platform, and other usage data. This information helps us understand how users interact with our Platform and improve our services.

1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Platform. Cookies help us enhance your experience by remembering your preferences and personalizing content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1 To Provide and Improve Our Services
We use the information we collect to operate, maintain, and improve our Platform, process transactions, and deliver the services you request. This includes managing your account, processing payments, and providing customer support.

2.2 To Communicate with You
We may use your personal information to send you updates, newsletters, promotional offers, and other communications related to our services. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails.

2.3 To Process Donations
When you make a donation through our Platform to support our partner, watermelonwarriors.io, we use your information to process the donation, operate server costs, distribute, and generate eSIMs for humanitarian purposes. Hawana LLC does not capture any profit from these donations.

2.4 To Ensure Security and Prevent Fraud
We use your information to monitor and prevent fraudulent activities, protect the security of our Platform, and enforce our terms of service.

3. Data Sharing and Disclosure

3.1 Service Providers
We may share your information with third-party service providers, including Shopify Pay, who assist us in operating our Platform, processing payments, and delivering services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request. We may also disclose your information to protect our rights, property, or safety, and the rights, property, or safety of others.

3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access, Correction, and Deletion
You have the right to access, correct, or delete your personal information. You can manage your account settings through the Platform or contact us at support@andalu.com for assistance.

5.2 Opt-Out of Marketing Communications
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails. Please note that even if you opt out of marketing emails, we may still send you non-marketing emails related to your account or transactions.

5.3 Cookies and Tracking Technologies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Platform.

6. International Data Transfers

Hawana LLC is based in the United States. If you are accessing our Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Platform, you consent to the transfer of your information to the United States.

7. Children’s Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy on our Platform and revising the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@andalu.com