Partner troubleshooting: missing sales, pauses and payouts
Most partner problems have a simple cause: a later click or another code won the sale, the sale is still in its 14 days hold, payouts are not set up yet, or earnings are below EUR 25. Find what you see in the table below. If it doesn't help, contact us with your partner email and the order date.
Troubleshooting
| What you see | What it means | What to do |
|---|---|---|
A sale is missing from your hub | The buyer clicked a later partner link, used another code, or bought more than 30 days after your click | Check the date of the click. Use your code as well as your link: a code always wins at checkout |
A sale shows as held | It's in the 14 days hold after delivery | Wait. It moves to approved when the hold ends |
A sale was reversed | The order was refunded, disputed or found to be fraud | Nothing to do. If it was already paid, it comes off your next payout |
No payout this month | Approved earnings are below EUR 25, or payouts aren't set up | Check Payouts in your hub. Earnings below the minimum roll over |
Your account is paused | A rule may have been broken, or your traffic or refunds look unusual | Read the email we sent. Reply to it if you think it's a mistake |
The sign-in code doesn't work | Each code works once and expires after 10 minutes | Ask for a new code from the sign-in page |
Your application is in review | An automatic check flagged something | We email you within 2 business days |
Frequently asked questions
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Still stuck?
Contact us from the email you joined with, and include the order date and what your hub shows.