Does my phone support eSIM?

Most recent phones do, but not all, and a phone locked to one carrier may not accept one. Check [is my phone eSIM compatible?](/help/esim/is-my-phone-esim-compatible) before you buy.

How do I get my eSIM after paying?

Your QR code arrives by email: in the email itself, or one tap away behind its **Get your order** button. A manual activation code and the ICCID come with it. Keep the email, then install your eSIM with the guide for [iPhone](/help/esim/esim-install-ios) or [Android](/help/esim/esim-install-android).

Do I get a new phone number?

No. An Andalu eSIM is data only. Your number stays on your regular SIM.

Will installing an eSIM change my regular SIM or number?

No. The eSIM runs beside your regular SIM, and you choose which line uses mobile data. See [using an eSIM alongside your regular SIM](/help/esim/can-i-use-esim-with-my-regular-sim).

No. It's a plan stored in your phone itself, added once in your phone's settings from the QR code. There's nothing to open or sign in to.

How are eSIM prices shown?

Each plan's page shows one price for its data and days: the price you see includes currency conversion and payment processing, so nothing is added at checkout.

What is an eSIM and how is it different from a physical SIM?

An eSIM is a SIM built into your phone, so there's no card to insert: you add a plan by scanning a QR code. Andalu sells eSIMs as prepaid travel data. After you pay, your QR code arrives by email, and your order page shows the order's progress. The eSIM runs alongside your regular SIM, so your number keeps working as before.

How it goes: check that your phone supports eSIM, buy a plan for where you're going, install it shortly before you leave, then turn on data roaming for it when you arrive.

Frequently asked questions

Shop eSIM data

Still stuck?

Contact us with your order number and the exact message you see, word for word, including any error code. We reply by email, usually within a day.

No order number? Include the email address you paid with and your eSIM's ICCID. It's in your eSIM email, and in your phone's settings: Settings > General > About on an iPhone, or Settings > About phone > SIM status on Android. Contact us about an eSIM.

Contact support