Can I top up my eSIM with more data?
Yes. On the [top-up page](/esim/top-up), enter your Andalu order number and the eSIM's ICCID. The page shows the eSIM's status, how much data is left and how many days remain, then the top-ups it can take. Pick one, pay, and the data is added to the eSIM you already installed. There is nothing to reinstall.
Before you start
Your order number. It is in the subject of your receipt email, for example #42101.
Your eSIM's ICCID, a 19 or 20 digit number starting with 89. On an iPhone, open Settings, then General, then About, and scroll to the eSIM. On Android, open Settings, then About phone, then SIM status. It is also in the email that brought your eSIM.
The phone with the eSIM does not need to be with you. The top-up goes to the eSIM, wherever it is.
- 1
Open the top-up page.
- 2
Enter your order number and the ICCID, then select Find my eSIM.
- 3
Check the eSIM's card. It shows the status, the data left and the days left. If it is not the eSIM you meant, select Not this eSIM? and try another.
- 4
Select Pay on the top-up you want. The price shown is the price you pay.
- 5
Confirm your phone if asked, then pay. Prefer to add more first? Select Add to cart instead and pay from your cart.
Confirm it works
Your order page says your order is delivered, and an email tells you the top-up was added to the eSIM ending in the last four digits of its ICCID.
Within a few minutes, your phone's data counter shows the extra allowance, or the eSIM's card on the top-up page shows more data left.
Troubleshooting
| What you see | What it means | What to do |
|---|---|---|
We could not match that eSIM to that order | The two numbers do not belong together in our records | Check both numbers. The order number is in your receipt email, and the ICCID is in your phone's settings. If they still do not match, contact us |
There are no top-ups for this eSIM right now | The network offers no top-up for this plan at the moment | A plan cannot always be extended once it has ended. Buy a new eSIM for your destination instead |
This eSIM cannot take more data | The eSIM was cancelled, removed from the phone or paused | If that is unexpected, contact us |
Too many tries for now | The page limits how often one eSIM or order can be looked up | Wait a few minutes and try again |
This top-up needs a fresh check | The top-up waited more than two hours before payment | Remove it, then find your eSIM again on the top-up page |
Frequently asked questions
Related articles
Still stuck?
Contact us with your order number and the exact message you see, word for word. We reply by email, usually within a day.
No order number? Include the email address you paid with and the last four digits of the ICCID. Contact us about an eSIM.